It's always Bad, when a store like Sears, goes under.
I believe the handwriting, was on the wall, with them. 
Their customer service really Sucked.
They had, too many foreigners working in the store's, that weren't trained well. I purchased a set of metric, deep well socket's, online. When I got them, the 24mm was missing. I called their customer service, and they told me "according to their records, it was put in the box." Well lady, it was Not put in the box. After that, she told me, she could not help me.
I took my receipt, and went down, to the store, and they gave me the socket.
This was in 2010. Not long after that, they stopped their Lifetime Warranty, on their tools. Funny thing, they still sell Online.
I believe the handwriting, was on the wall, with them. Their customer service really Sucked. They had, too many foreigners working in the store's, that weren't trained well. I purchased a set of metric, deep well socket's, online. When I got them, the 24mm was missing. I called their customer service, and they told me "according to their records, it was put in the box." Well lady, it was Not put in the box. After that, she told me, she could not help me. I took my receipt, and went down, to the store, and they gave me the socket. This was in 2010. Not long after that, they stopped their Lifetime Warranty, on their tools. Funny thing, they still sell Online.
