Well, I am in it now. Looks like I am going to have to make a decision, or maybe they have made it for me. The quick story started Thursday 12/5. About 9 in the morning we noticed our internet and cable tv was out. Called them and asked if there was an outage. Yes the lady says. Whole West Coast, Washington, Oregon, and California for Wave Broadband. Then she says but just TV, your internet is fine, I can see your modem and router everything should be fine. I think she is wrong about the internet, however I figure with a large outage, ours will all come up with everyone else's. Wrong, there was no outage, and my internet was not working, and they were not able to check it because my cable had been removed and locked out. I have been with this company for 25 years, never missed payments or late payments. I call the next day and a rep gives me grieft for 20 minutes and refuses to get me a supervisor. I have called every day since telling them I was disconnected and I want to know why? No one will tell me why. They just keep giving me excuses. They have so far refused to give me corporate information. They say it will be on late tonight. I told them it is not good enough. So the other day I purchased an HDTV antenna for my wife till I figure this out. We still cannot understand why we were disconnected, lied to by multiple service reps, and several supervisors, and why they have not come out immediately to resolve this issue. What a crock. So looks like I will be telling them to get FFFFFKKKKDDD, like they really care. 25 years of loyal service and perfect payments. I guess they appreciate their customers.
