Fuzz1957
Well Known Member
Spoke with CARSINC a couple days ago concerning the new interior I purchased from them for my ‘57. Had it professionally installed. A couple weeks ago noticed the seam right in middle of front seat was not right. Looked to be sewn poorly/wrong and in a very short time would come apart there. Had a professional upholster (Randy at Earlville) look at it and he said it was sewn poorly. Contacted CARSINC and sent pictures. After a couple rounds of conversation, CARSINC said to send cover to them and they would “look at it and fix”. No cost and shipping one way. I said they should pay shipping both ways because it wasn’t my mistake. Salesman finally agreed to do this after some lengthy discussion. My upholstery installer wants $150.00 to take seat out, cover off, reinstall and put seat back in. I asked CARSINC to pay for this too as it’s their poor workmanship that is resulting in the additional cost. Talked with a supervisor about this. He refused saying he’s sorry, but CARSINC would not pay. (He said he did have authority to do so, but would not.) I'm not a happy camper about this. When I told him that I'd relay what CARSINC is doing and not doing on a couple car websites that I'm a member of, he said he didn't care what I did. No wonder he's a supervisor. I know having and restoring an older car isn't a cheap hobby. Just hate to pay twice for something I didn't do. As you can tell from reading, you know how I feel. Just wondering how the others here think and would handle this. Am I looking at this incorrectly?
What are the opinions of those here?
It's my fault because I didn't go over the stitching?
It's my upholster's fault for not going over the stitching before installation and catching it?
It's CARSINC fault for not having good quality control going over the stitching and catching it?
CARSINC is only responsible to fix it?
CARSINC should pay how much for shipping? One way or both ways?
Should CARSINC pay for taking cover off and on?
I should pay for taking cover off and on?
Phil should pay for taking cover off and on?
Fuzz
What are the opinions of those here?
It's my fault because I didn't go over the stitching?
It's my upholster's fault for not going over the stitching before installation and catching it?
It's CARSINC fault for not having good quality control going over the stitching and catching it?
CARSINC is only responsible to fix it?
CARSINC should pay how much for shipping? One way or both ways?
Should CARSINC pay for taking cover off and on?
I should pay for taking cover off and on?
Phil should pay for taking cover off and on?
Fuzz