About 3 weeks ago I ordered a couple trunk lid torque rods online from ground Up. Had to wait
for a shipping quote to Canada. After about 2 days I called them and they said US$102.......YIKES!
I cancelled the order and was assured no charge to the credit card.
Next day - bang - US$54.95 charge on the card. Called them and they said no nothing had gone through. After several days Jose Vasquez on their order desk called and said yes they had made a mistake and a refund would be forthcoming. One week, two weeks, no refund.
Had talked to Jose several times and each time he tried to solve the situation.
This past Monday still no credit. Jose sent me their MasterCard info to start a trace from this end and again
he was very helpful in chasing down his supervisor to confirm the refund had been issued.
Well today the refund showed up on the MasterCard........yippee.
During this whole ordeal I was convinced I would never deal with Ground Up ever again....but after the effort put in by Jose Vasquez to take command of the situation I will definitely use them in the future, in fact Jose told me to call and ask for him to assist me .
Now that is old fashion customer service............5 STARS!
for a shipping quote to Canada. After about 2 days I called them and they said US$102.......YIKES!
I cancelled the order and was assured no charge to the credit card.
Next day - bang - US$54.95 charge on the card. Called them and they said no nothing had gone through. After several days Jose Vasquez on their order desk called and said yes they had made a mistake and a refund would be forthcoming. One week, two weeks, no refund.
Had talked to Jose several times and each time he tried to solve the situation.
This past Monday still no credit. Jose sent me their MasterCard info to start a trace from this end and again
he was very helpful in chasing down his supervisor to confirm the refund had been issued.
Well today the refund showed up on the MasterCard........yippee.
During this whole ordeal I was convinced I would never deal with Ground Up ever again....but after the effort put in by Jose Vasquez to take command of the situation I will definitely use them in the future, in fact Jose told me to call and ask for him to assist me .
Now that is old fashion customer service............5 STARS!