425/409ER
Well Known Member
Since I had to get the POS intake that was defective fixed years ago. Very sad to see, learned my leason buying anything form them anymore.
I found this on another board,
05-24-20 12:56 PM -
In response to 1965C-10
1965c-10'
I personally encountered the problem that Grumpy describes of dirty heads from Edelbrock, new in the box.
I ordered a pair of Edelbrock sbc heads, PN 60739, from Summit Racing.These are the only aftermarket heads I've ever bought and one of them was perfect and the other was full of aluminum chips from the machining processes. But the 50% defective rate was not what surprised me because anyone can make a mistake. What really shocked me were the responses I got from Summit and Edelbrock.
I first called Edelbrock because I honestly thought they would want to know. The guy who took my call was in total denial about what happened. He offered to sell me another head and told me to send in the dirty one to him at my expense. He then told me he would "look at it" and decide if I was telling the truth. He then went on to tell me that if his inspection failed to confirm my statements I would "be stuck with 3 heads". Obviously I declined that offer.
My next call was to Summit where the response was totally different. The Summit representative apologized profusely for the defective head. He then told me he was sending me a replacement head and a UPS "call tag" to pay for returning the defective head to Summit. The very next day a UPS driver showed up with the replacement head and the call tag!
So in my very limited experience:
1. Edelbrock quality control is lousy.
2. Edelbrock customer service is beyond lousy, it's rude and abusive.
3. Summit Racing customer service is excellent and Summit totally stands behind what it sells.
I found this on another board,
05-24-20 12:56 PM -
In response to 1965C-10
1965c-10'
I personally encountered the problem that Grumpy describes of dirty heads from Edelbrock, new in the box.
I ordered a pair of Edelbrock sbc heads, PN 60739, from Summit Racing.These are the only aftermarket heads I've ever bought and one of them was perfect and the other was full of aluminum chips from the machining processes. But the 50% defective rate was not what surprised me because anyone can make a mistake. What really shocked me were the responses I got from Summit and Edelbrock.
I first called Edelbrock because I honestly thought they would want to know. The guy who took my call was in total denial about what happened. He offered to sell me another head and told me to send in the dirty one to him at my expense. He then told me he would "look at it" and decide if I was telling the truth. He then went on to tell me that if his inspection failed to confirm my statements I would "be stuck with 3 heads". Obviously I declined that offer.
My next call was to Summit where the response was totally different. The Summit representative apologized profusely for the defective head. He then told me he was sending me a replacement head and a UPS "call tag" to pay for returning the defective head to Summit. The very next day a UPS driver showed up with the replacement head and the call tag!
So in my very limited experience:
1. Edelbrock quality control is lousy.
2. Edelbrock customer service is beyond lousy, it's rude and abusive.
3. Summit Racing customer service is excellent and Summit totally stands behind what it sells.